Service Level Agreement for Data Center Services
Data centers are a valuable asset to the business community.
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They provide data hosting and IT equipment storage in a centralized facility so a customer won't have to manage it on their own. Data centers are evaluated on metrics called SLA Objectives - Service Level Agreement Objectives. These SLA objectives may include the site availability, network availability, power availability, change notification and implementation, and mean response time to repair a service outage. Availability is often measured from the time a customer opens a trouble ticket to the time they can access the network, or when the service provider restores a site or power. If the service provider does not meet the SLA objectives, they may issue service credit, which will be calculated based on the monthly recurring charge and network, site and power availability measurements. This app for a service level agreement for a data service center will guide the customer and service provider through the process of setting up this agreement.
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