Complaints about the Service Food Law Enforcement Full Audit Protocols (UK) Mobile App
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The Authority should use the Complaints about the Service Food Law Enforcement Full Audit Protocols (UK) app to set up, maintain, implement and make readily available to the public and the food and feeding stuffs businesses in its area, a documented complaints procedure regarding complaints about the service.
How does it work?
The Authority shall investigate complaints received in accordance with the relevant centrally issued guidance. A record shall be made of all complaints received and of the actions taken by the Authority in response to those complaints. The checklist covers complaints procedure and public leaflet.