Food, Feedingstuffs and Food Premises Complaints Food Law Enforcement Full Audit Protocols (UK)
The Food, Feedingstuffs and Food Premises Inspections Food Law Enforcement Full Audit Protocols (UK) form should be used to set up, maintain and implement a documented policy and procedure(s) in relation to food and feeding stuffs complaints that originate within the UK, and those foods and feeding stuffs originating from other EU member states, or from third countries and in relation to complaints against food premises.
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The Authority shall investigate complaints received in accordance with the Food Safety Act Code of Practice, centrally issued guidance and the Authority’s policies and procedures and take appropriate action on complaints received in accordance with the Authority’s enforcement policy. The checklist covers complaints policy, service plan, complaints procedure, nos. of complaints, and complaints dealt with to date against estimate in service plan.
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