Library Mystery Shopper Assessment Mobile App

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This app assesses reference department, telephone services, and in person customer service. Use this mystery shopping app through use of a secret shopper as part of an effective mystery shopper program service. Use the mystery shopper checklist to evaluate and accurately assess the customer experience. Use this assessment tool to inform and improve outreach activities and other assessment strategies geared toward increasing customer satisfaction.

It is important to fill out the assessment form as soon as possible upon completing your experience. Most convenient for users is to complete it right at the library.

Industry: Government & NGO General Government & NGO

  • Apple
    iPhone, iPad
  • Android
    Android
  • Window
    Windows

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I’m not a tech guy and I was able to pick this thing up in probably an hour, and actually start to build apps. I’ve done them over lunch when I’ve gotten frustrated with a process that didn’t exist in our company. So for non tech people who’ve got a problem, the support here is awesome and I’d recommend it to anybody, not just in our industry.

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PennLine Service

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