NRMCA Guideline: Customer Focus

Form Template

The NRMCA Guideline: Customer Focus mobile app provides an easy to follow checklist for the following areas: General, Customer Satisfaction, Customer Input, Complaint Management,

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and Customer Connections. The General states the general goals and the measurement that supports the Customer Focus of the Company. The Customer Satisfaction defines the Customer and the means of measuring customer satisfaction. The Customer Input describes methods used to capture customer feedback. The Complaint Management describes the process of managing and responding to customer complaints. The Customer Connections describes methods used to interact with Company’s customers. You can create as MANY apps as you want with GoCanvas!

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