WHO Medical Equipment Maintenance Programme: Request for Service
Use the WHO Medical Equipment Maintenance Programme, Request for Service mobile app on a smartphone or tablet to request a technician to service your medical equipment.
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The app records department, date, clinician/technician reporting problem, location of device, problem description, date/time, service record, service engineer name, date/time responded, action taken, has the problem been corrected, is follow-up work necessary, when will follow-up work be performed, follow-up action, service engineer name, date/time responded and actions taken.
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“I’m not a tech guy and I was able to pick this thing up in probably an hour, and actually start to build apps. I’ve done them over lunch when I’ve gotten frustrated with a process that didn’t exist in our company. So for non tech people who’ve got a problem, the support here is awesome and I’d recommend it to anybody, not just in our industry.”