How Apps for Contractors Strengthen the Customer Experience

By The GoCanvas Team on July 30, 2021
Tags: Construction

 contractor using app on smart phone

 

The construction industry and contractors benefit when they deliver excellent customer service and make it easy for customers to do business. That’s why more companies are investing in technology, relying on mobile apps that can streamline customer interactions and improve productivity for workers.

Research from Gartner explains that “customer loyalty depends on how easy you make it for your customers to do business with you.” The key takeaway from the study is that companies who make business interactions effortless for their customers will have a competitive advantage.

Using apps for contractors, companies can work toward strengthening the customer experience. The short and long term benefits to a business include:

  • Repeat Business –  More likely to work with you again.
  • Referrals – More likely to recommend you to their network.
  • Reviews –  More likely to leave positive assessments of your business online.
  • Competitive edge – Stand out from the competition.
  • Increased revenue – More business for you and your company.

When used as part of an overall strategy to build the customer experience, apps for contractors can improve your business’s internal efficiency and help create a more seamless customer experience.

 

How Digital Forms Improve Customer Interactions

Apps for contractors are designed to transform how you do business with customers.

Traditional paper forms create manual work for your employees, and it gives your business and the customer very limited visibility into the work being performed. Savvy contractors are instead relying on digital forms and communications instead of paper, so they can provide greater transparency for the customer. With apps for contractors, the entire process is handled digitally.

 

How it works

Our contractor apps enable you to streamline your process by digitizing the paper forms you use. Digital records reduce the time your team spends completing standard forms and allow them to be more productive. Mobile checklists can be completed in the field on a smartphone or tablet and shared immediately. Our apps for contractors eliminate the duplication of effort and the possibility of clerical errors that often occur when generating routine daily, weekly, or monthly reports. Routine reports are generated from digital data, enabling you to collect, process, analyze, and share information in minutes.

Apps for contractors help to increase transparency and communication with customers, suppliers, and the home office. Real-time data reporting will help you streamline and integrate every step of your business process, from the initial contact with your customer to invoice and payment processing. Additionally, by digitizing your data with apps, the information you need is at your fingertips, whether in the office or the field.

 

From Quote to Cash

With GoCanvas’ apps for contractors, you can streamline the quote or estimate, invoice digitally, process payment, and easily share digital reports detailing all of the transactions. Digital data ensures that calculations are accurate and error-free by removing the need for duplication of entries. In addition, GoCanvas apps ensure that your sales team and field service representatives always have the latest pricing information when data is pulled from the cloud to their mobile device on-site.

 

Digital Quotes and Estimates

Using apps like our digital estimate template, you can turn your paper estimates into dynamic digital forms that simplify the bidding process. Our mobile digital estimates app is an intuitive, easy-to-use, and comprehensive app that eliminates inefficient duplication of paperwork, reducing costly errors, and increasing your profitability.

With our digital estimates app, data such as prices and parts is auto-populated into the form, reducing time and errors. As a result, your field representatives can quickly and accurately calculate material and labor costs and provide estimates immediately. In addition, because data is stored in the cloud, estimates can be shared, reviewed, and updated instantly anytime or anywhere.

 

Digital Invoicing 

Digital Invoices with GoCanvas help to simplify the invoice process for your field technicians and enable them to generate professional, branded invoices directly from their mobile devices. Field representatives can collect and enter pertinent data on the site, automatically calculate costs, and create invoices immediately before leaving the location. 

In addition, data can be integrated with your accounting and inventory software (QuickBooks or similar systems) to eliminate the need to duplicate data entries manually.

 

Payment Processing

Finally, when the job is over, GoCanvas provides digital payment processing in our app that integrates directly with Square to enable you to collect payments quickly and immediately.

Invoices along with detailed digital reports are produced rapidly on-site, and payment processing is at your fingertips. Our apps for contractors can improve your cash flow, eliminating the need to create and send paper invoices and wait for the client’s payment. Customers will prefer this experience, giving them the ability to review documents digitally and pay securely through a credit card.

 

Strengthen the Customer Experience and Win More Business

GoCanvas apps for contractors are powerful tools that can help you strengthen the customer experience and provide the digital interactions that customers have come to expect in today’s digital era. Using GoCanvas templates and digitizing your paper forms, your field representatives and technicians can improve the accuracy and efficiency of customer interactions. 

Through powerful integrations, you can enable your teams on-site and in the field with the latest information and give them the ability to quickly and easily perform work digitally. This saves time for your workers, creates efficiencies for your business, and creates an effortless experience for the customer. Contact us any time to learn more about the GoCanvas suite of tools for contractors.