Eye-Opening Facts About Field Service

There are dozens of websites, publications, and email newsletters dedicated to field service technology. But what’s actually driving field service companies to technology? What kinds of software and devices are they using?

We’ve gathered some eye-opening facts to help you understand where the industry is today, and how real businesses are using technology to innovate and stay productive.

Mobile technology is no longer a rarity in field service: it’s becoming expected for staying competitive and improving service. You may have noticed that this trend is only going to grow further to 2.5 million units.

Discover the innovation-making field service companies thrive

Learn more in our free ebook: How the Best Field Service Businesses Use Mobile Apps

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Driving field service mobility: 80% customer demand for improved service; 44% Competitive pressures; 33$ Need to work with reduced field workforce; 41% Growing volume of service requests.

Common mobile workforce challenges:

1. Ensuring the mobile workforce is at optimal productivity/efficiency

2. Accurately capturing and sharing data in real-time

3. Improving first-time fix rates

Berg Insight expects mobile workforce management to grow to 2.5 million by 2018 in North America and Europe.

What devices are the workforce using? – 66% Currently use an automated software solution; 47% use a cloud solution; 41% mobile phones; 22% tablets; 37% computers.

Top 3 reasons for the cloud: 1. Faster deployment; 2. Less strain on IT; 3 Lower upfront cost.