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Self-Audit Telephone Manner (Australia) Mobile App

Phone manner is a cornerstone of relationship building in every industry. We all make so many calls we often do not stop to think about our telephone manner and etiquette. Use this app to self audit and refresh yourself on good telephone manners. Easily amended to capture phrases or company-specific points.

  • Lendlease
  • The Cooperative
  • PG&E
  • oxy
  • Red Bull
  • Mirvac

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Take a peek inside the Self-Audit Telephone Manner (Australia) Mobile App

Included Features

Our App Builder gives you the power to easily add and remove the ones you want. {{controller.show_all ? 'See included features.' : 'See more features.'}}

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Included Fields

Customize to add, remove, or edit any of the fields below.

  • Ico date

    Date

  • Ico dropdown

    Audit type

  • Ico textbox

    Name completing the form

  • Ico textbox

    Person being observed

  • Ico dropdown

    Do you smile when you make a call?

  • Ico dropdown

    Do you use a friendly tone of voice when you make calls?

  • Ico dropdown

    Do you speak clearly?

  • Ico dropdown

    Do you speak slowly enough to be clearly understood?

  • Ico dropdown

    Do you speak at a 'normal' conversational tone?

  • Ico dropdown

    Do you make an effort to pronounce facts clearly?

  • Ico dropdown

    Do you use the phoentic alphabet to spell out important words?

  • Ico dropdown

    Do you repeat all numbers?

  • Ico dropdown

    Do you take notes when you are on the phone?

  • Ico dropdown

    Do you identify yourself by name and organisation early on in the call?

  • Ico dropdown

    Do you make the purpose of your call clear early in the conversation?

  • Ico dropdown

    Do you ask if this is an appropriate time to call early on in the call?

  • Ico dropdown

    Do you make an effort to ask the person's name and use it throughout the call?

  • Ico dropdown

    Before the end of the call do you summarise the call including next steps to confirm understanding?

  • Ico dropdown

    At the conclusion of the call do you thank the person for their time?

  • ...and More!

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