Service Level Agreement
This app for a Service Level Agreement (SLA) will provide a customer and a service provider a clear understanding of the terms of their contract.
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This app will help both parties agree on the contract implementation date, the provider and customer location, volume of the site or network, the description of the service requests and service provided, and the response from the service provider. Baseline metrics used in availability for the site, power or network should be recorded, and reasonable resolution time for support requests should be defined. Service credits are often issued to the customer based on the time of network, power or site outage and the monthly recurring charge.
Use this app to improve response time and reasonable efforts to reduce network downtime. In the case of service outage, use this service-level agreement to best perform maintenance on network services. Provide commercially reasonable efforts to improve network availability. Use this app on service calls to document and track customer
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