Customer Complaints - HACCP Mentor
The HACCP Customer Complaints mobile app offers a simple way to manage customer concerns and complaints on the spot, and makes it possible to take corrective action to make things right.
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A helpful complaint management tool for the food industry, the HACCP restaurant complaint form lets anyone complete a formal complaint from any mobile device. The consumer complaint letter can be saved electronically and emailed to other locations, offering a way for food industry locations to improve their services when they encounter a problem with an unhappy customer.
Having an electronic record of how your staff handles a customer's complaint is useful when evaluating your quality management and food product service practices. With in-house training that includes reviewing the company's restaurant complaint template files, employees and HACCP audit managers can help food businesses improve complaints handling policy while staying focused on constantly the improving food business.
Be sure to check out our other HACCP resources to learn more.
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“I’m not a tech guy and I was able to pick this thing up in probably an hour, and actually start to build apps. I’ve done them over lunch when I’ve gotten frustrated with a process that didn’t exist in our company. So for non tech people who’ve got a problem, the support here is awesome and I’d recommend it to anybody, not just in our industry.”