By Kassidi Koronkowski on March 19, 2019
Tags: Case Studies
TWO MEN AND A TRUCK® is the leading franchised local moving company in the United States. With over 2,800 trucks, they have delivered exceptional moving services to thousands of individuals across America.
With a workforce that primarily works out in the field, many of the TWO MEN AND A TRUCK® locations found that paperwork was hindering their ability to grow. Prior to GoCanvas, if damage claims were needed, the paper forms may have taken a week to return and process; but by the time the claims were resolved, customer reviews and ratings would already have been submitted.
They needed a solution to get their team in the office information fast, so techs could provide customers with real-time solutions. TWO MEN AND A TRUCK® wanted a platform that could automate the way information was collected and to do so in real time.
GoCanvas was the answer!
Once they adopted GoCanvas it didn't take long for the locations to be up and running smoothly. Within weeks they experienced the advantages GoCanvas brings:
"GoCanvas has been able to make the creation and filling of forms as simple as possible."
– James Silvers, Information Technology Consultant Team Lead at TWO MEN AND A TRUCK ®
The company hasn’t stopped there. Since their implementation of GoCanvas, the company has saved thousands of hours of tedious labor and created a competitive edge. TWO MEN AND A TRUCK® integrated GoCanvas with their CMS system so that when a tech is dispatched a sales order the customer information is pre-populated on the corresponding forms. This makes it so techs no longer forget, miss, or inaccurately record customer information. In addition, with features such as required fields techs no longer forget to fill out fields or photos as the required field feature ensure complete and consistent submission data each time. As GoCanvas helps improve their productivity, TWO MEN AND A TRUCK ® is able to focus on delivering a wonderful customer experience by delivering a timely and tailored solution for each of their customers. Now that the team has the ability to respond to customer requests while still on site, it has increased the chance of reversing a bad review.
The company’s automated data collection has allowed the company to focus on providing the best service available. With better data visibility they are able to more accurately understand how the business is doing and where they can improve. The most popular Use Cases of GoCanvas are:
Eliminating paperwork has saved TWO MEN AND A TRUCK® a huge amount of time and effort. Prior to GoCanvas field techs would have to drive to the office to pick up the paperwork needed. By automating the way these locations capture information they were able to spend more time focusing on growing their business. Not only are each of these teams able to save time and money, but they also have shown to have higher customer referral rates and lower mistakes or errors.
Now What? Check Out The Case Study!