Canvas Privacy Policy
December 31, 2010
At Canvas Solutions (Canvas), we want to be sure you are knowledgeable about and comfortable with how we handle information about you. This policy will explain what information we collect, how it is used, whether it is shared with others and how we keep our systems as secure as possible, as well as your role in protecting against loss of your privacy.
Please read this carefully, as your continued use of the website is evidence that you have consented to the terms below.
Information Collection
We actively collect personal information about you when you provide it voluntarily. This information may include your name, email address, phone number, credit card details (e.g., type, expiry date), postal address, the type of mobile device you are on, your carrier and other information as defined by applicable federal, state or local law.
We may passively collect information about your computer and/or mobile device, such as your Internet domain name, IP address, device and/or phone number, the type of browser your computer is using, the date and time of your visit, and the page(s) you visited on our website or the applications you downloaded from the Canvas App Store. This is done automatically using a variety of tools, including cookies, server log files and other forms of navigational data collection, including, without limitation, pixel tags, web beacons or clear GIFs.
The personal information collected from you is used to respond to your request for Canvas and our partner’s products and services, for provision of such products and services, to determine your satisfaction with your purchase(s) and to customize our future interactions to meet your needs. The information about your computer and/or your mobile device is used to analyze marketing statistics, identify trends and continually improve the way in which we serve you.
If you already are a customer of Canvas (“Customer”), you may request access to your account and information related thereto. As part of the process of giving you access to your account, we may request information that identifies you as a customer, such as your password and/or login information. Canvas encrypts all such customer-identifying information provided to us. We recommend that you not divulge your password to anyone, since you are responsible for any activities undertaken through use of your password access, whether by you or by someone else.
Your personal information may be shared with our business partners, such as software developers, network providers, device manufacturers, credit card providers, and/or certain retailers, in order to fulfill your request for Canvas products and services. These business partners should not use this information for any purpose other than to fulfill your request, or support your on-going needs for Canvas products and services but we cannot ensure that their confidentiality policies are the same as ours. Your computer information, which does not identify you personally, will be aggregated with the information on other website users for analysis, which may be done by Canvas or by a subcontractor. Your information may also be released if disclosure is required by law, in the event of a corporate sale, merger or similar event, or our systems administrators need to access the information as part of an investigation into technical problems (e.g., spider, bot, worm), vandalism, or other misuse of the Canvas website or on-device clients.
In the event that Canvas is acquired (by sale of stock, sale of assets or otherwise), your account information may be one of the transferred assets.
Data Sharing with Canvas Partners
Canvas may provide your basic subscriber information we collect with the creator of applications that you download in the Canvas App Store and and/or if you signed up from a Canvas link on a partner web page. Basic subscriber information may include name, phone number, email address, device type, application names, postal address.
Canvas may also provide the ability for subscriber’s to “opt-out” or “opt-in” to share access to their account to authorized Canvas Partners and Application Store Developers. By opting in the Canvas subscriber will be giving access to everything within their account EXCEPT the Submission tab (hosting the subscriber’s collected data) and the full credit card information of the Canvas subscriber.
Data Collected Using Canvas
Canvas’s www.gocanvas.com, www.canvasforms.net/.com and other Canvas directly operated sites may contain links to web sites operated by other companies. Although we choose our business partners carefully, Canvas is not responsible for the privacy practices of web sites operated by third parties.
Third Party Sites
Canvas’s www.gocanvas.com, www.canvasforms.net/.com and other Canvas directly operated sites may contain links to web sites operated by other companies. Although we choose our business partners carefully, Canvas is not responsible for the privacy practices of web sites operated by third parties that are linked to our site. Once you have left our web site, you should check the applicable privacy policy of the third party web site to determine how they will handle any information they collect from you.
Cookies and Canvas
A cookie is a small data file that we write to your hard drive when you visit gocanvas.com. A cookie file can contain information such as a user ID that our site uses to track the pages you’ve visited. However, the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some cookies track user traffic patterns. We use cookies in order to determine the usefulness of information to you and our other users and to see how effective our navigational structure is in helping users reach that information. Canvas does not correlate this information with data about individual users, nor does it share this information or sell it to any third party.
If you prefer not to receive cookies, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. Please note, however, that some areas of www.gocanvas.com will not be accessible if you do not have cookies turned on.
Canvas has no control over any cookies you may receive from visiting websites of any third parties or advertisers, and therefore Canvas has no control over your ability to accept or reject their cookies should you choose to interact with such third parties or advertisers.
Security / Encryption
Canvas protects your privacy. All communications containing potentially private or sensitive information between your web browser and our servers is encrypted. All Canvas servers have their own firewalls to protect your data.
Should you forget your password, please contact us and we can help you to reset your account and choose a new password.
Credit Card Payments
Canvas offers you the option of paying your monthly recurring fees using a credit card. All cardholder information entered on the www.gocanvas.com website is encrypted for your protection. We collect cardholder information solely for the purpose of processing your payments; this information is hosted and stored securely through our third-party payment processer. Such information is only utilized in the processing of your transactions. Canvas does not directly store credit card information within our servers/system, and does not have access directly to your credit card data.
Changes to This Policy
Canvas will amend this policy from time to time. Please note that any modifications and amendments to this policy may be made at any time, and will be effective immediately. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site. An updated version of the terms of use will always be available for you to review on line at www.GoCanvas.com. Checking the privacy policy periodically will keep you apprised of any and all modifications made.
Dispute Resolution Mechanism
Canvas is committed to resolving our customers’ privacy concerns. Individuals should contact Canvas with any concerns they may have regarding this policy. Contact Canvas directly via e-mail at support@gocanvas.com stating the concern.
Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us at the email address above. If you have any question or concerns about what has been stated in this Privacy Policy please feel free to contact us: Canvas Solutions, Inc. 1308 Shaker Woods Road Herndon, VA 20170
Phone: +1 (866) 242-9334 Email: support@gocanvas.com.
This document was last updated December 20, 2010.
