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Carpet Installation Customer Complaint Form Mobile App

This Carpet Installation Customer Complaint Form app can be completed in the field in the unfortunate event of customer dissatisfaction. The app includes product details, description of the problem, and a brief checklist of possible causes. It also includes a section to detail what action will be taken.

No professional carpet installer wants to receive a complaint during a carpet install, but it can occasionally happen if the customer's chosen flooring has a manufacture defect or the installers made a mistake of any kind. With the Carpet Installation Customer Complaint Form app, you can quickly document the complaint and begin working to resolve the problem.

So whether you got a compromised product from the manufacturer, the carpet was damaged in transit, or a mistake was made during the carpet install appointment, our Carpet Installation Customer Complaint Form app makes handling complaints easier for your customer service team and helps you resolve the problem for your customer sooner.

  • Lendlease
  • The Cooperative
  • PG&E
  • Red Bull
  • Mirvac

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Take a peek inside the Carpet Installation Customer Complaint Form Mobile App

Included Features

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Included Fields

Customize to add, remove, or edit any of the fields below.

  • Ico textbox

    Rep Ref

  • Ico textbox

    Rep

  • Ico date

    Date

  • Ico textbox

    Retailer/Contractor?

  • Ico textbox

    End user?

  • Ico textbox

    Product & weight?

  • Ico textbox

    Customer product name (ie.

  • Ico textbox

    Original invoice number?

  • Ico dropdown

    First Replacement

  • Ico textbox

    Roll numbers/sizes?

  • Ico textbox

    If 2nd replacement, give invoice number?

  • Ico textbox

    Roll numbers/sizes?

  • Ico textbox

    What is the problem?

  • Ico dropdown

    Could this be an installation issue?

  • Ico textbox

    If yes, why?

  • Ico multiline

    List facts, state observations

  • Ico dropdown

    Has the carpet been laid to industry standards?

  • Ico dropdown

    If faulty, should this have been noticed at our warehouse?

  • Ico dropdown

    If faulty, should this have been noticed at the installers warehouse?

  • Ico dropdown

    Could the fault have been caused after the carpet left our warehouse?

  • Ico dropdown

    If the issue is shading, has the retailer advised the customer that this is a characteristic of c...

  • Ico dropdown

    If the issue is side to side variation, did we definitely send 1 dye lot?

  • Ico textbox

    If no please state the 2 or more dye lots

  • Ico dropdown

    Have I taken a photo?

  • Ico dropdown

    If loops are missing, is the area around the missing loops damaged?

  • Ico dropdown

    If installed, can the fault be fixed while installed?

  • Ico textbox

    How

  • Ico dropdown

    Has the carpet been cleaned prior to your inspection and if so is it possible that this has cause...

  • ...and More!

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