Medium

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ESC Trouble Ticket Mobile App

The ESC Trouble Ticket mobile app is a useful customer service tool that helps technicians manage their appointments with users. Use the form to quickly manage your job queue from anywhere in the field. With the client support trouble ticket form, the support center or technician can log details about the customers that are seen each day. The form covers the service request details, client location, users ID number, and more.

  • Lendlease
  • The Cooperative
  • PG&E
  • oxy
  • Red Bull
  • Mirvac

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Take a peek inside the ESC Trouble Ticket Mobile App

Included Features

Our App Builder gives you the power to easily add and remove the ones you want. {{controller.show_all ? 'See included features.' : 'See more features.'}}

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Included Fields

Customize to add, remove, or edit any of the fields below.

  • Ico statictext

    Please complete each question as calls are received from the user community regarding trouble calls.

  • Ico date

    Enter today's date (the date when the call was received from the user):

  • Ico time

    Enter the time of the call:

  • Ico textbox

    Enter the user's complete name (First Name - Last Name):

  • Ico textbox

    Enter the user's office:

  • Ico textbox

    Enter the user's department (if applicable):

  • Ico multiline

    What is the reported problem?

  • Ico statictext

    This portion of the ticket is to be completed by the technician assigned.

  • Ico date

    Enter date when technician started working the ticket:

  • Ico time

    Enter time when technician started working the ticket:

  • Ico multiline

    Enter Technician's Assessment:

  • Ico multiline

    Enter Technician's Solution:

  • Ico multiline

    Enter additional notes:

  • Ico date

    Enter date ticket was closed:

  • Ico time

    Enter time ticket was closed:

  • ...and More!

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