Sewer Backup Management: Sewer Backup Intake Report
From time to time, a sewer may back up in someone's basement, from a toilet, or another part of their home, and flooding of sludge, untreated sewage, or gallons of water may be occurring.
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There could be water damage or an overwhelming sewage smell in the basement or home. When the homeowner calls the municipality to report the sewer overflow, the staff member answering the call will need to record critical details including location of the overflow, the status of the flooding, and what property may be at risk. This app for Sewer Backup Management: Sewer Backup Intake Report will guide the employee taking the call through collecting essential details, and giving them instructions on how to counsel the caller. For instance, the employee should be prepared to determine if the blockage is on public sewer main line, in which case it will be maintained promptly by the municipality. If it is on private property, the homeowner will be responsible for repairs and clean up.
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