Damaged and Defective Merchandise Report Form

Form Template

The Damaged and Defective Merchandise Report Form is a simple but effective app to log when a product or item is returned to a company.

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When merchandise is sold, there is always a risk that it arrives defective, or that it may have suffered some damage, whether due to delivery issues, or even if it was a defective product leaving the fulfillment center. Being able to collate and understand all returns in an efficient manner helps in preventing a future order being shipped with an item defect which would require a return, replacement or a refund. Different companies will have different rules for warranty and return policy of a defective product, but the app is fully customizable to fit each industry's needs. Using an app to log damaged and defective merchandise will also be a help to the customer service team in relaying information back to the customer.

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Don't take our word for it...

“I’m not a tech guy and I was able to pick this thing up in probably an hour, and actually start to build apps. I’ve done them over lunch when I’ve gotten frustrated with a process that didn’t exist in our company. So for non tech people who’ve got a problem, the support here is awesome and I’d recommend it to anybody, not just in our industry.”

Dave Kramer, PennLine Service

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