Bank Mystery Shopper Form

You may wish to complete the survey once seated in the dining room, and we encourage you to make return trips into the café as needed. Look for successes as well as areas for improvement. Please score based on your overall experience that day, then note any necessary specifics, using names of individuals where applicable. For scores less than three (3), please provide detail in comment box. A rating of Excellent (5) is a score that should not be given out freely. This is a score that compares to outstanding or the "wow" factor. A rating of Poor (1) is a score that means the item falls far below the established standard. An example of a (1) would be that two or more food items are out at the serving line.