Parts Department Staff Training Needs Assessment
The parts department handles all of the parts inventory coming in and going out, from OEM parts to replacement parts.
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Additionally, the parts department has a big responsibility when it comes to customer satisfaction and providing information at the highest levels about stock.
This Parts Department Staff Training Needs Assessment app covers information about Parts Staff Level, Junior Parts Sales, Senior Parts Sale and Master Parts Sales. This checklist covered questions about Drives sales results – positively increases sales revenue through strong customer service and knowledge of equipment utilization and optimization, the ability to utilize all resources from many vendors to find parts and solutions. This would include using a web-based search outside of Deere, to locate contact information and parts breakdowns of non-Deere items. It also meaning being able to order parts, whether or not a person can use PmPro to create a quote for the shop or a customer, printing off a picklist with bin location and pricing info and sending the parts list to the BSI to be added to a counter ticket/repair order all in a timely manner.
Provide your parts department with proper training so that they can be a knowledgeable staff familiarized with all these items and ultimately help improve customer satisfaction.
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