OSH Audit Visit Customer Feedback (Malaysia)
By collecting, reviewing and analyzing customer feedback, you can identify ways to improve customer satisfaction and increase customer retention.
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This mobile app was developed as a quick, handy way to collect customer feedback. This customer feedback form provides space for the customer’s opinions regarding the quality of the auditing and/or inspection services provided to their company.
This app serves as a type of survey with questions will measure customer satisfaction as well as give customers a chance to explain themselves. With this app, you can capture the customer name, company, auditor’s name, audit involved (ISO 9001, HACCP, MS 1722, etc.) and more. Digital check fields allow the customer to easily tick off their rating on various aspects of the experience such as the audit team’s punctuality, technical proficiency, professionalism, and more.
Taking feedback from customers into serious consideration may be the key to achieving your long-term goals with your customer relationships.
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“I’m not a tech guy and I was able to pick this thing up in probably an hour, and actually start to build apps. I’ve done them over lunch when I’ve gotten frustrated with a process that didn’t exist in our company. So for non tech people who’ve got a problem, the support here is awesome and I’d recommend it to anybody, not just in our industry.”
