NRMCA Guideline: Order Processing and Dispatching Procedures

The General describes the overall process of receiving orders for different types of projects and the communication and recording process. The Order Entry documents the process and format of recording customer orders. The Dispatch Process describes systems used and processes for dispatch and scheduling of concrete deliveries. The Batch Instructions describes how orders from dispatch are incorporated in the batching processes. The Recordkeeping defines the record generation and retention process and responsibilities of personnel. GoCanvas has a GPS feature to accurately document locations.