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Retail Management: A Customer Respect Checklist Mobile App

The best retailers realize it is in their interest to engage in relationship retailing, where they seek to establish and maintain long-term bonds with customers, rather than act as if each sales transaction is a completely new encounter. This means concentrating on the total retail experience, monitoring satisfaction with customer service, and staying in touch with customers. The Retail Management: A Customer Respect Checklist mobile app shows a customer respect checklist that retailers could use to assess their relationship efforts.

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Included Features

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Included Fields

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Do we trust our customers?
Do we stand behind what we sell?
Is keeping commitments to customers—from being in stock on advertised goods to being on time for ...
Do we value customer time?
Do we teach employees that serving customers supersedes all other priorities, such as paperwork o...
Do we communicate with customers respectfully?
Are signs informative and helpful?
Is advertising above reproach in truthfulness and taste?
Do we answer and return calls promptly—with a smile in our voice?
Do we treat all customers with respect, regardless of their appearance, age, race, gender, status...
Have we taken any special precautions to minimize discriminatory treatment of certain customers?
Do we thank customers for their business?
Do we say “thank you” at times other than after a purchase?
Do we respect employees?
Do employees, who are expected to respect customers, get respectful treatment themselves?
...and More!