Retail Management: A Customer Respect Checklist Mobile App

The best retailers realize it is in their interest to engage in relationship retailing, where they seek to establish and maintain long-term bonds with customers, rather than act as if each sales transaction is a completely new encounter. This approach means concentrating on the total retail experience, monitoring satisfaction with customer service, and staying in touch with customers.

As managers, use this app to promote returning customer sales through improving customer service. Use this customer satisfaction evaluation measure as part of an effective business plan to promote retail store sales. As a manager, use this self-assessment process as a project management tool to accurately measure employee performance as relates to customer service. This self-evaluation form template is an essential tool for powerful customer relationship management and effective strategic planning through setting customer service objectives.