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Retail Management: A Customer Respect Checklist Mobile App

The best retailers realize it is in their interest to engage in relationship retailing, where they seek to establish and maintain long-term bonds with customers, rather than act as if each sales transaction is a completely new encounter. This means concentrating on the total retail experience, monitoring satisfaction with customer service, and staying in touch with customers. The Retail Management: A Customer Respect Checklist mobile app shows a customer respect checklist that retailers could use to assess their relationship efforts.

  • Lendlease
  • The Cooperative
  • PG&E
  • Red Bull
  • Mirvac

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Take a peek inside the Retail Management: A Customer Respect Checklist Mobile App

Included Features

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Included Fields

Customize to add, remove, or edit any of the fields below.

  • Ico checkbox

    Do we trust our customers?

  • Ico checkbox

    Do we stand behind what we sell?

  • Ico checkbox

    Is keeping commitments to customers—from being in stock on advertised goods to being on time for ...

  • Ico checkbox

    Do we value customer time?

  • Ico checkbox

    Do we teach employees that serving customers supersedes all other priorities, such as paperwork o...

  • Ico checkbox

    Do we communicate with customers respectfully?

  • Ico checkbox

    Are signs informative and helpful?

  • Ico checkbox

    Is advertising above reproach in truthfulness and taste?

  • Ico checkbox

    Do we answer and return calls promptly—with a smile in our voice?

  • Ico checkbox

    Do we treat all customers with respect, regardless of their appearance, age, race, gender, status...

  • Ico checkbox

    Have we taken any special precautions to minimize discriminatory treatment of certain customers?

  • Ico checkbox

    Do we thank customers for their business?

  • Ico checkbox

    Do we say “thank you” at times other than after a purchase?

  • Ico checkbox

    Do we respect employees?

  • Ico checkbox

    Do employees, who are expected to respect customers, get respectful treatment themselves?

  • ...and More!

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