The Impact of Mobile Work Orders on Field Service Customer Satisfaction

By Michael Benedict on December 4, 2018
Tags: Data Collection

The Impact of Mobile Work Orders on Field Service Customer SatisfactionThese days, it’s not enough to have skilled employees who do satisfactory work in the field. If they don’t deliver an exceptional customer experience — from arriving on time to ensuring a smooth invoice and payment process — your clients aren’t going to be happy. And if your clients aren’t happy, there’s a good chance they won’t come back to you for repeat business. About one-third of Americans say that they would consider switching companies after just a single instance of poor service.

Making a simple change — switching from paper forms to mobile work orders and invoices — can make an incredible difference in your customer satisfaction rates. Learn more by exploring our interactive infographic, “The Impact of Mobile Work Orders on Field Service Customer Satisfaction.”

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