By Michael Benedict on December 4, 2018
Tags: Data Collection
These days, it’s not enough to have skilled employees who do satisfactory work in the field. If they don’t deliver an exceptional customer experience — from arriving on time to ensuring a smooth invoice and payment process — your clients aren’t going to be happy. And if your clients aren’t happy, there’s a good chance they won’t come back to you for repeat business. About one-third of Americans say that they would consider switching companies after just a single instance of poor service.
Making a simple change — switching from paper forms to mobile work orders and invoices — can make an incredible difference in your customer satisfaction rates. Learn more by exploring our interactive infographic, “The Impact of Mobile Work Orders on Field Service Customer Satisfaction.”