An Australian based company with an expanding and diverse portfolio of products and services has made the switch from paper forms to GoCanvas mobile apps for its IT technicians.
Unlike most of the businesses that stumble upon GoCanvas looking for a paperless solution, this company does what we do – makes mobile apps! And although the company specializes in data collection apps for medical clinics, surgeries, specialists and patients, it turned to GoCanvas when looking for a mobile app for its travelling IT team.
Like most IT professionals making visits to clients who have reported issues, certain paperwork must be filled out. Though once the paper is eliminated from the equation, collecting data is a lot less work. The technician arrives at the client location with an Android tablet equipped with GoCanvas. He then fills out the work order app he’s built using the GoCanvas app builder, being sure to enter the client name, identify the issue and type the resolution. Once the issue is resolved he passes the tablet on to the client to capture a signature (with the swipe of a finger!) certifying that she has thoroughly tested the work performed and is happy with the end result.
The technician then emails a copy PDF of the work order to the client via the app while another copy is automatically emailed to himself and the IT department. No paper trail. No lost forms. It’s all safe in the GoCanvas cloud where it can be searched for and retrieved at any time.