By Kassidi Koronkowski on December 26, 2018
Tags: Case Studies
Industry: Tractor Trailer Servicing and Repair
This company, which chose to remain anonymous for competitive reasons, has been a leading provider in servicing Pennsylvania’s tractor trailers. They offer services ranging from repair and refurbishment, to FHWA Inspections, state inspections, roadside assistance, and local jockey services.
This company’s primary focus is on the quality of their work and their customer experience, but before coming to GoCanvas, their paper-intensive processes hindered their efficiency. Before finding GoCanvas, the company’s technicians would pick up a stack of paper sales orders, go out to the field, fill the forms out manually, and then would drive the documents back to the office where a designated individual would spend hours manually re-entering the data into their QuickBooks and internal server. Lost paperwork and incomplete reporting on the field resulted in thousands of dollars lost. These processes hindered the company’s growth and sparked their search for a mobile form solution.
The goal was to find an application to streamline all of their forms. The company wanted a platform that was easy to use not just for their therapists, but the office staff as well.
Their answer? GoCanvas!
Once they adopted GoCanvas it didn't take long for their staff to be up and running smoothly. Within weeks they had built out mobile forms such as:
The company hasn’t stopped there. Since their implementation of GoCanvas, the company has saved thousands of hours of tedious labor and created a competitive edge. The receiving form that used to take them thirty minutes now only takes them five. Techs no longer forget to fill out fields or photos as the required field feature ensure complete and consistent submission data each time. The company plans to continue building upon its integrations to maximize the efficiency of its business and make the most out of the GoCanvas platform. As it improved the company’s productivity, it has also delivered a wonderful customer experience by tailoring his services to what the customer wants.
The company’s automated data collection has allowed the company to focus on providing the best service available. With better data visibility they are able to more accurately understand how the business is doing and where they can improve.
Overall, the company has seen a major increase in the accuracy of their reporting and the visibility into daily operations. Even with over $15,000 + of productivity hours recovered every year, they are continually searching for new ways they can implement GoCanvas to save more time and money!