Like many businesses that send workers into the field, pool service companies face a frustrating challenge. It’s difficult to have visibility into workers’ actual activities and needs when managers can’t be around to observe.
How do you know your employees are doing what they’re supposed to be doing when you’re not there? How do you know whether employees have everything they need if you can’t see how they are performing their jobs?
You might just be having the occasional cellphone or text contact, getting incomplete, self-reported, unverifiable information about your employees’ location and work results. That’s not an ideal situation for you, your customers — or your employees.
In pool service, the challenge is steeper, while the stakes are higher. Many of the workers companies hire are seasonal and young. They don’t necessarily expect to rise up the corporate ladder. And they may not always possess the maturity and professionalism to work well independently.
Yet these employees are also critical to the health of your business. They represent your company to the public and to your customers. More importantly, they protect the safety of people who swim in your pools.
That’s why it’s vital to have a carefully considered protocol for managing remote workers. Your most important tool is open, frequent communication. But you’ll be wise to boost frequent communication with tech solutions that make life a little easier for field-service businesses, especially pool management companies.
Here are some tips for managing your pool service employees:
Of course, you can see how tricky oversight becomes with traditional paper reporting. When those timesheets, repair reports, job estimates, incident reports, and other documents are coming in on paper, there’s an inevitable delay — often lasting weeks — between when the documentation comes in and when you can collect, analyze, and respond to the data.
To simplify the process and save time, many pool service operators are turning to technology. For example, they’re using mobile forms like those offered by GoCanvas, which:
So how can you get started? A simple way to start is to download the GoCanvas app to your own phone or tablet. Then sign up for a free trial to start using pool service-related apps like this Agreement Form, this Call Report, or any of a bevy of others made for pool businesses in the U.S., U.K., and elsewhere.
In pool service, you can’t afford not to manage your on-site employees successfully. Safety and your company’s reputation depend on it.