How Icon Attractions Reopened Safely with Employee Health Screenings

By Chip Phillips on July 28, 2020
Tags: Business Operations, Case Studies, Data Collection

Background

  • Industry:  Retail Entertainment and Theme Parks
  • HQ Location: National Harbor, Maryland
  • Website: Visit Here

The Case for GoCanvas

Icon Attractions LLC (ICON) was founded in 2013 to develop and manage giant wheel attractions and retail entertainment experiences to select domestic and international markets. ICON currently operates The Capital Wheel & Carousel at National Harbor, a local staple for the Washington DC Metro area.

Like so many other businesses in the theme park industry, ICON immediately closed when the COVID-19 pandemic hit in March. Planning ahead to protect their staff and visitors, ICON started looking for a solution for employee health screening. After doing some research across different options, they landed on GoCanvas for a pre-built and easy-to-use platform.

Implementation

In the months leading up to reopening, ICON established a plan using GoCanvas- training employees on the health screening tools, making sure they had the access and instruction to complete surveys with confidence. ICON also created an in-office guide for daily sanitation and  pre-shift health screenings.


‘We are so thrilled to use GoCanvas and have this platform available. It has really helped us automate our screening process and it has been especially beneficial as we reopen.’

-Brandon Anderson, Marketing and Sales Operations


ICON has used GoCanvas as a hybrid model for employee health screenings. Employees can take their temperature at home and complete a digital survey if they have a thermometer, or they can come to the office to complete a pre-shift screening at a designated space. This gives their team options based on each employee’s specific needs and ensures ICON has the information to protect their staff and visitors.

The Results from Going Digital

‘Starting with the Employee Daily Health Screening, we have found GoCanvas to be very easy-to-use and adaptive to our process,’ says Brandon Anderson in Marketing and Sales Operations at ICON. ‘We have been able to rapidly add team members to the screening form as needed, providing them with a simple how-to-guide and quick access to the platform. Our team has found this solution both interesting and a smooth user experience.’

ICON has also added digital forms for sharing the latest CDC Guidelines with their staff, along with an Employee Waiver to be completed by new and returning team members. These pre-built solutions from GoCanvas have freed up time and resources for ICON to double-down on updated sanitation guidelines. ICON has been able to share these novel safety measures via social media, so visitors have added assurance that their safety and wellbeing is considered and important.

GoCanvas has been an out-of-the-box solution for ICON, from first contact with their account executive to ongoing support and upkeep.

‘It has been so helpful having a direct contact at GoCanvas, helping us establish and develop our process,’ shares Brandon. ‘Most of our concerns about health screenings were already addressed and built directly into the platform. So many of our questions were also answered on the GoCanvas website. It works so smoothly with our employees’ devices, both Android and iOS. We definitely recommend GoCanvas!’