Improving the Efficiency & Accuracy of Traditional Utility Services with Mobile Technology
- Industry: Utilities / Energy – Metering and Asset Intelligence
- HQ Location: Southbank, VIC
- Website: Visit Here
- Created & deployed 30+ mobile forms
- Recovered 375 hours/app per month in productivity
- Over 20,000+ digital records captured annually
Eliminating Paper-Based Inefficiencies
For over 30+ years, Select Solutions has been the leading provider of innovative and cost-effective solutions for the utility industry in Australia.
In their mission to provide top quality services to their customers and to improve their internal efficiency, Select Solutions decided to implement GoCanvas to their field technicians.
The goal was to reduce the immense amount of paperwork that was being used across their various departments. The reason? Paperwork was causing them to lose 40 hours per week in productivity due to lost forms, long transit times and tedious data duplication into their backend systems.
That’s why Daryl Nish, Manager of Contracts & Business Improvement at Select Solutions, decided to implement 30+ GoCanvas mobile forms across five different departments.
The types of forms converted to mobile versions included:
- Job Safety Analysis Reports (JSA)
- Field Audits
- Equipment & Vehicle Checks
- Material Order Slip
- Much more!
As you can see, the scope of their conversion was not isolated to just a single division of the company. The flexibility to create powerful mobile forms across different groups within the business as a major reason why Daryl and Select Solutions chose GoCanvas.
“Getting our data from the field to the office in real-time has been fantastic with GoCanvas”, said Daryl Nish.
Realizing the Benefits of Going Mobile
Almost 12 months after going paperless, Select Solutions has captured 20,000+ digital records with their custom GoCanvas mobile forms!
With this large amount of data being collected digitally by field technicians, Select Solutions decided to implement a quick, custom integration for tracking productivity on a daily basis. They connected their GoCanvas database with Google Sheets, via Zapier, so that every record captured flows directly into the system. With the data automatically refreshing into Google Sheets, Daryl set up custom Pivot Charts to reflect the data being collected. This gives him and his team real-time, critical insights into how many jobs have been completed, by whom, and much more.
Overall, Select Solutions has seen a major increase in the accuracy of its reporting and their visibility into daily operations. Even with 300+ hours recovered every month, Select Solutions is still searching for new ways they can implement GoCanvas to save more time and money!