Gaco Western Using GoCanvas with Android and iPhone for Inspections for Product Warranty Application

By Jason Good on May 31, 2012

Gaco Western

Gaco Western is a family-owned and operated company that has been churning out innovative products since 1955.  They offer the most innovative waterproofing and insulating solutions in the industry for a variety of commercial, industrial, and residential applications, including specialty coatings and spray polyurethane foam insulation. Their history of innovation has led them to GoCanvas, too!  Their sales team is now using GoCanvas on Android phones and iPhones to send reports back to the office when a customer wants to apply for 10, 15, or 20 year warranty coverage for one of Gaco Western’s roof coating systems. 

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Gaco Western has over 90 employees and does tens of millions of dollars in revenue each year.  The company is based in Seattle, Washington,  and operates a state-of-the-art research, manufacturing and customer training facility in Waukesha, Wisconsin.  They have always put their customer first and are known for providing superior customer service and always doing what they say they are going to do.  

Gaco Western stands behind its products and offers warranty coverage.  But they first need to ensure that their product was installed properly by one of their Qualified Applicators.  The salesperson can now pull out their Android or iPhone, open up the GoCanvas App, and start capturing the data that the Technical Services team needs to evaluate the application of the Gaco Western product.  They use Canvas’s image capture feature to insert photos into their report to make it very easy for the Technical Services team to see what they are dealing with.  With GoCanvas the user can describe each image and their App is designed so it asks for specific pictures at specific times so it is clear what the pictures are.  Lots of people are using their smartphones and tablets to capture images but when you email a bunch of images it is hard to enter notes about each image so someone else knows what you’re talking about. 

And Gaco Western actually created a number of different GoCanvas Apps for the various types of products and roofs.  With GoCanvas, our customers can create as many different Apps as they want so they can move all of their paper forms over to their mobile devices.   

GoCanvas works on all of the major mobile platforms today so Gaco Western didn’t have to worry about outfitting their team with the same devices.  They could let their employees use whatever device they wanted.  GoCanvas doesn’t require you to do anything special to build Apps for the different platforms.  You can build it once in GoCanvas and deploy it to the users you choose and it will work on whatever device they have.

By using GoCanvas, this whole process is expedited, which is good for Gaco Western and especially good for their customers.  Time is money and with this process taking less time Gaco Western can use that time elsewhere now.  The information is transmitted immediately via an emailed PDF document.  So the information is crystal clear.  Poor handwriting is no longer an issue, for example.  It is very clear what all of the pictures are because their particular App asks for certain pictures in certain places. 

We are happy to have Gaco Western on board as a GoCanvas customer!  This is exactly the kind of use for GoCanvas that we envisioned when launching the product and are thrilled to see it used by such a great organization.