Fulmax Ditches Paper and Goes Digital With GoCanvas

The Background

Fulmax provides pest control services in Mexico, with almost 600 services performed each month. Based in Monterrey, they help families and businesses both large and small enjoy pest-free environments.

In order to provide a record of services performed for their customers, Fulmax’s employees tracked information such as the location of pests, what work was done, and when the work was performed, collecting this on paper. These forms were not only crucial for collecting information, but also to do proper billing. Fulmax sent copies of these forms to customers and to the main office for filing.

Carbon copy forms were becoming a hassle. With more copies, it became “more difficult to read and easy to lose” Gabriel Martinez, the owner of Fulmax, said. This meant that customers would struggle to understand their reports.

Worse, paper forms were slow, causing billing to take longer. Carbon copy forms weren’t just a problem for customers; they were also affecting Fulmax’s bottom line.

The Solution

In February 2013, they decided to go with GoCanvas, the global leader in mobile apps for business. Fulmax found the transition almost seamless. With their free trial, they received full support from GoCanvas as they moved from paper to mobile apps.

Fulmax found itself in the same position thousands of GoCanvas customers have the GoCanvas platform—with 17,000+ customizable mobile apps, the app builder, and real-time app management—was revolutionizing their internal processes. 

Now Gabriel’s workers fill out their service reports on smartphones. With GoCanvas they can:

  • Use Dispatch to send job information to workers in the field, saving their workforce trips back to the office.
  • Reduce sale cycle time, with instantaneous communication between the field and the billing office
  • Include the date and time stamp so the customers know exactly when the service occurred
  • Email a customized PDF to clients with work, including the photos, and any work that their buildings may need.

By converting to mobile apps Fulmax’s field workers can fill out their forms faster. Thus, they do more jobs in one day. Gabriel has ditched most of his paper forms, leaving only schedules and maps to paper. 

Fulmax has seen real, measurable results from implementing GoCanvas.

The Outcomes

With paper forms, employees had to fill out all information by hand. Carbon copies and detailed notes left room for ambiguity and confusion. Rather than helping customers understand their work, these copies often left them with more questions.

With GoCanvas, communication, and customer service is easier for Fulmax. After each job, reports are sent immediately to the client including date and time stamps, photos, and any notes. Clients get easy-to-understand information straight in their inboxes. At the same time, Fulmax spends less time on the phone and more time doing billable work.

This new level of service differentiates Fulmax from its competitors. “We’re different here” Gabriel notes, “nobody else uses these systems.” Clients notice immediately the difference. No longer do they have to squint at pink or yellow forms. They receive clear and concise reports immediately in their inbox.

Ready to Rethink How You Work?

GoCanvas has helped a variety of businesses across multiple industries transform their safety processes and rethink their efficiency, ultimately saving them money. Why not do the same? Reach out to one of our experts today to kickstart your process revolution.

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