Universal Espresso Care, a UK based espresso machine maintenance and installation company, made the switch from paper to GoCanvas Mobile Apps on iPhones after learning about us through a colleague in the same industry. That company was kind enough to share its specially made apps with Universal Espresso Care and they’ve been hooked ever since.
The company utilizes several different apps including a new customer satisfaction survey, and a variety of service reports tailored to the type of customer and type of equipment needing serviced. The service reports capture basic information about the client and equipment, as well as details about the problem experienced and the service provided by Universal Espresso Care. Depending on the app, the technician may list the equipment used and total the parts and label costs so that the customer can be invoiced on the spot. The technician then has the option to capture a photo of the serviced equipment to certify that it was repaired before handing the iPhone over to the customer to sign with the swipe of a finger.
Universal Espresso Care has even uploaded icons for each of its different apps. With Canvas’s new user interface for iOS devices, these icons show up on their phones. This allows for easy identification as well as brand promotion, making for an impressive presentation for the company’s customers.
Universal Espresso Care is committed to improving the environment by helping espresso machines go green, and now with GoCanvas, it’s practicing what it preaches by eliminating paper from its onsite service work.
If your business is in need of espresso machine service check out Universal Espresso Care’s services on their website: http://www.universalespressocare.co.uk/. And please keep in mind, if you have a good experience with GoCanvas, tell your friends. If you have a bad experience, tell us!
Contact our sales team at 866.242.9334 or firstname.lastname@example.org with any questions or feedback.