One of the easiest ways to keep everyone safe as businesses reopen is to minimize face-to-face interactions. But for many businesses, avoiding direct customer contact presents significant hurdles to completing your daily tasks. Fortunately, there are ways to adapt your processes to reduce risk while serving your customers.
One sure way to reduce potential exposure risks is to move from paperwork and in-person hand-offs to sending information electronically. Whether it’s invoices or HR forms, going paperless will keep you and your team safer and speed up the way you work.
Adding a new process or software may feel like one more thing on your already very long to-do list, but the right tools will actually save you time and energy, and give you peace of mind that your employees and customers are safe.
There are a number of paper forms and in-person interactions that can be converted to digital and remote processes:
The right digital solution will ensure that you’re taking care of not just your team, but the people they care about, too.
There are many businesses where moving to completely remote procedures is not an option. It is still crucial to adopt new processes that will protect essential workers and reduce risk while serving customers.
Employee health screenings are vital for companies who work directly with the general public or have team members who must be in close contact. Instituting a daily pre-shift health screening will reduce employee risk by rapidly identifying signs and symptoms of the Coronavirus.
It is also important to establish new sanitation and distancing guidelines for your workplace. This should include a combination of measures, including:
Once you establish new digital and distancing processes, it is important to document and distribute them to your team. This keeps your team aware of the latest guidelines and processes, helping them understand how these new procedures mitigate exposure risks.
It’s also helpful to let customers know in advance what to expect as your business procedures change to keep them safe.
Laminated workplace signage and digital advertising (emails, website banners, etc.) or your regular channels of communication (email, phone, or SMS) are great ways to speak directly to the people you serve. Customers will appreciate that you are prioritizing the safety of your team and community.