Overview 

• Industry: Construction, Home Building
• HQ Location: Monroe, NC
• Website: Visit Here

Quick Facts

• Recover $22,880 in paper costs annually
• Recognized 19% increase in customer referral rate
• Return on investment of $1,000,000+

The Problem

Being a home builder within the Construction industry, completing and/or starting 4 new homes per day, was inherently causing paper forms to pile up. The main source of the pile-up revolved around the inspection process at each construction site. These multi-page packets of paper that covered every section of the house could take hours to fill out, all while the new home buyer is just wanting the entire process to be over. This led some home buyers to become frustrated and dissatisfied, which eventually led to a decline in True Homes’ customer referral rate.

On the backend, it was taking the staff in the office a minimum of 6-7 minutes to extract information for reporting purposes. And with over 45 project managers filling out 5 to 10 forms per day, this was equating to an average of 450 hours per month spent on just extracting data from paper forms.

The Solution

True Homes reached out to GoCanvas to begin the process of streamlining their entire walk-through inspection process. The Senior Mobile Consultants at GoCanvas began working with the Field Operations Manager at True Homes to develop a 117-question mobile inspection that included built-in scoring. The new mobile inspections, being used on a mixture of iOS and Android devices, were pushed out to project managers of all ages and tech knowledge. While many embraced the new way of doing things on mobile devices, a few were resistant to change after many years of using paper. But after a couple of weeks of using the new system, they realized that the benefits far outweighed the initial learning curve.

“At first I was not happy about it. But then I saw that it changes how I work. It makes my job easier, more efficient.” – True Homes Project Manager 

The new mobile inspections helped project managers identify issues within the homes and quickly communicate these concerns to the vendors in order to have them corrected immediately. With the GoCanvas mobile forms the inspections could easily be broken down by the different areas of the home, include embedded site photos, and be quickly completed without dragging the homeowner through a 2-3 hour process. This streamlined inspection process led to issues being resolved before homeowners even realized something was wrong, which ultimately resulted in much happier customers.

Ultimately this led to a 19% increase in referrals from customers in just 12 months.

The Outcomes

Since deploying GoCanvas to their project managers, True Homes has already seen dramatic benefits to their business. Not only are they collecting data faster, but they are also able to view real-time reports and dashboards via their database integration with Microsoft PowerBI. GoCanvas’s connection with Zapier made the process of getting the data they collect automatically pushed out to their business intelligence systems hassle-free and done without the need for expensive IT developers.

True Homes has also taken advantage of GoCanvas’s extensive list of project management features including Folder functionality. This allows clients in the Construction industry to easily sort and organize the various types of mobile inspection forms they have created. This makes extracting information by location or home section a breeze, eliminating much of the 7 minutes it used to take to extract information from EACH paper inspection.

Overall satisfaction among their customers, employee production, and data reporting were all positively affected by going mobile with their inspection process. This transition from paper has ultimately led to their $1M+ increase in sales in just 12 months of deploying GoCanvas.

Ready to Rethink How You Work?

GoCanvas has helped a variety of businesses across multiple industries transform their safety processes and rethink their efficiency, ultimately saving them money. Why not do the same? Reach out to one of our experts today to kickstart your process revolution.